Refund policy
At Podmimi, customer satisfaction is important to us. We want you to feel confident when purchasing from our store. This Return & Refund Policy explains the conditions and procedures applicable to returns and refunds made through podmimi.store.
30-Day Return Policy
We offer free returns within 30 days of delivery for eligible products.
To qualify for a return, the item should generally be in the same condition in which you received it, unused or in reasonable resalable condition, and accompanied by any original packaging and accessories supplied with the product.
You will also need proof of purchase, such as your order number or order confirmation email.
Starting a Return
To request a return, contact us at:
Email: support@podmimi.store
Please provide your order number, the item you wish to return, and a brief explanation of the reason for your request.
Do not send products back without contacting us first. Returns sent without prior authorization or to an incorrect address may not be accepted or may experience processing delays.
For eligible returns covered by our free return policy, Podmimi will provide return instructions and, where applicable, cover the approved return shipping cost.
Damaged, Defective, or Incorrect Products
Please inspect your order after delivery.
If you receive an item that is damaged, defective, materially different from what you ordered, or otherwise incorrect, contact us as soon as reasonably possible at support@podmimi.store.
Please include your order number and, where appropriate, clear photographs showing the issue. We will review your request and work toward an appropriate solution, which may include a replacement or refund.
Non-Returnable Items
Certain products may not qualify for return where permitted by applicable law, including:
- Items that have been intentionally damaged after delivery;
- Products returned incomplete or with missing components due to customer handling;
- Items that cannot be returned for hygiene or safety reasons once opened, where applicable and legally permitted;
- Products purchased outside podmimi.store; and
- Items returned after the applicable return period without prior approval.
Nothing in this policy limits rights that cannot legally be excluded under applicable consumer protection laws.
Refunds
Once an approved return is received and inspected, we will notify you regarding the status of your refund.
If approved, the refund will be issued to the original payment method used for the purchase. Processing times after a refund is issued depend on your bank, card provider, or payment service and may vary.
If more than a reasonable processing period has passed after we confirm your refund, please contact your payment provider first and then contact us at support@podmimi.store if further assistance is required.
Exchanges
If you need a different product, design, or compatible model, contact our customer support team. Depending on product availability and the circumstances of your request, we may arrange an exchange or advise you to return the original product and place a new order.
Order Cancellations
If you wish to cancel an order, contact us as soon as possible. We cannot guarantee cancellation once an order has entered processing or has been shipped.
If cancellation is no longer possible, you may request a return after receiving the order in accordance with this policy.
Contact
For return or refund questions:
Podmimi
1200 South Broadway
Lexington, KY 40504
United States
Email: support@podmimi.store
Phone: 732-319-9231